Returns and refund policy

Pallets can include overstock, shelf pulls and customer returns. Condition and contents vary from lot to lot. Items may be new, open-box or used, and some may be damaged, untested or missing parts or accessories. Photos show the type of merchandise and may not show the exact pallet you receive. Ask for a manifest in your quote request and we will tell you whether one is available.

Contact us if:

• You received a different pallet from the one you ordered.
• The pallet is materially different from how we described it in your quote or listing.
• Your shipment arrived damaged. We will help you document the claim, and you should note the damage with the carrier at delivery.

• Change of mind or buyer's remorse.
• Resale results, price changes or market demand after purchase.
• Normal variation in condition, brands, models or quantities within the type of lot described.
• Individual items that are used, damaged, untested or missing parts, which is typical for liquidation merchandise.
• Damage that happens after delivery.
• Orders that could not be received because of delivery access problems.

1. Contact us promptly after delivery by email or phone, with your order or quote reference.
2. Send clear photos or a short video of the pallet and packaging as received, and describe the problem.
3. Keep the pallet and packaging as they are until we reply.

We review each case and will get back to you with next steps. Do not ship anything back unless we have authorized it in writing.

When a claim is approved, we will make it right. Depending on the situation, that can mean correcting the order, a credit toward a future order or a refund. Approved refunds go back through the original payment method where possible.

A quote is not an order until you accept it and your payment is received. To change or cancel an order, contact us as soon as possible. We can usually only change an order before it is released to the freight carrier.

• Start with a category you already know how to sell.
• Ask for the manifest before you buy.
• Budget for freight, sorting and testing time.
• Once you know a lot suits your business, scale up to multiple pallets or a truckload.

Reach us by email, phone or WhatsApp and include your order or quote reference.